Call us at: 844-SME-2001

Other FAQ

What makes SME Displays different?

SME Displays understands display products represent your brand to the world, so we want to ensure that you are delighted and that everything is perfect with your order.

We take immense pride in sourcing our products whenever possible from the United States.

We also actively engage in philanthropy and are donating a percentage of our profits to charity.

What is the process after I submit my order?

We will contact you via the information provided to go over your order and help you with any questions you have. Turnaround times will vary according to product. We will be able to pinpoint your expected date of receipt of your order and also collect your payment information.

We will provide you with a proof of any artwork submitted for your approval, usually within 24 – 48  hours. Once artwork is approved, the order is submitted and when it has been shipped, we will provide you with tracking information.

Do you offer quantity discounts?

Yes, we offer discount on quantities of 10 or more units. Please contact us at sales@smedisplays.com for a quote and more information.

What kind of payment methods do you accept?

SME Displays accepts all major credit cards – Visa, MasterCard, Discover and American Express – as well as PayPal. All our transactions are secured and PCI compliant, verified by Authorize.net.

[we will need to revise this once credit cards and payment processor are verified]

Do you accept payment by check or purchase order?

Yes, we accept corporate checks and purchase orders upon approval. We do prefer payment by credit card. Payment must be received before we begin your order.

How long does it take to ship display products?

Turnaround times will vary according to product. We have manufacturing locations in Illinois and Nevada so ground shipping may take 2-4 days, depending on your location.

[Link to turnaround times pdf]

What is your return policy?

We will replace any merchandise that is defective or damaged during shipping. We accept returns up to 14 days following purchase. Credit may be refunded or applied to another order. Shipping charges for returns will not be refunded. Our return policy does not apply to graphics or custom orders. Returns must be in new condition. All returns are subject to a 20% restock fee.

Do you provide instructions for assembly?

Yes. All products have a downloadable instruction sheet with specific details on how to assemble your display products.

What are your artwork specs for graphics?

Each product has a downloadable template under the graphic template button

[Link to SME Displays artwork guidelines pdf]

Acceptable file formats:

  • Illustrator CS6 or below
  • Photoshop CS6 or below
  • InDesign CS6 or below (not preferred)
  • Quark 6.0 or below (not preferred)
  • High Resolution, Editable PDF

Photoshop and Illustrator files are preferred as they are more suitable applications for large format printing. Art time will be charged if files need to be fixed or altered to meet guidelines. When sending files, please be sure to include all support art (fonts, linked images, etc.)

Please note that Illustrator special effects such as glows, transparencies, or drop shadows are not recommended. These effects sometimes have unpredictable results when printing.

Photoshop is preferred when using these special effects.

Font specifications

Fonts must be converted to outlines. If fonts are not created to outlines, please provide Macintosh or TruType fonts. If changes need to be made in the file, please provide the fonts and a version of the file with editable type.

Color Specifications

All files are printed as CMYK format. Please send files with a CMYK build. Please provide a PDF layout or hard copy proof of the files being printed.

If Pantone colors need to be matched, please specify on purchase order or hard copy reference. All critical Pantone colors need to be called out in the file as solid coated swatches. If multiple Pantone swatches are used in the file, all will be matched to solid coated unless otherwise specified.

Please feel free to submit catalogs, brochures, printed proofs, etc. to use for a color reference. If color matching is required for Photoshop files, please provide a layered file. Art time may be charged to correct flattened Photoshop files.

If color matching to existing graphics, we will need those back to review. Please contact your sales representative for a case number.

Orders without indication of Pantone colors, supplied proofs or requested hard copy proofs are NOT guaranteed for color.

Are your graphics of a high quality?

Definitely. Our graphics are G7 Certified and printed on state of the art equipment. The graphics we provide are G7 certified and printed on state-of-the-art equipment.

G7 certification helps ensure the production of the highest quality, consistent and accurate color graphics. G7 specifies the components of an image that define a similar “visual appearance” to the human eye.

G7 Specifications

  • Defines a color metric definition for gray balance
  • Specifies gray balance in the midtones and image contrast from the highlights to the shadows
  • Defines the ideal colorimetric black and CMYK gray-tone curves for an image
  • Specifies a step-by-step method for calibrating proofing systems and printers to these tone curves

We are proud to be able to provide consistent, high quality graphics with accurate color to the G7 specification.

Do you offer graphics services?

Yes. If you don’t have your own graphics designer, we can work with you to design your display graphics. Our charges are $85 per hour.

How do I contact you with questions?

Please email your questions to info@smedisplays.com or call us at (844) 763-2001.

 

Contact us

Phone:

Fax:

Email:

844-SME-2001

844-777-0088

info@smedisplays.com